CupTalks policy

Peer Support Disclaimer

A clear boundary for forums, messages, help requests, and consultation rooms.

Draft V1 policy language

This page is written for product clarity during V1 development. It should be reviewed before public launch and may be updated as CupTalks grows.

CupTalks is not emergency care

CupTalks is not emergency care. If you or someone else may be in immediate danger, contact local emergency services or a crisis hotline now. In the United States, call or text 988 for the Suicide & Crisis Lifeline.

What peer support can do

  • Offer listening, encouragement, shared experience, and practical coping ideas.
  • Help a person feel less alone while they decide next steps.
  • Point toward trusted resources, crisis lines, or professional care when needed.
  • Create a respectful place to talk without pressure or promises.

What peer support cannot do

  • Provide diagnosis, psychotherapy, treatment plans, medication advice, or emergency intervention.
  • Replace a licensed clinician, crisis responder, attorney, or other qualified professional.
  • Guarantee outcomes or claim that one method will work for everyone.
  • Handle situations where someone may be in immediate danger.

How helpers should frame support

Helpers should speak from lived experience, training, and personal limits. A good helper asks what kind of support would help most, avoids diagnosis, encourages professional care when appropriate, and respects the other person's pace.

Related pages

Community Guidelines Peer Support Disclaimer Crisis and Emergency Notice Privacy Policy Terms of Use